Your Comprehensive Guide to Renting from B_rented: Answering Your FAQs

Renting equipment for events can sometimes be a hassle, but not when you choose B_rented Tents Tables Chairs and More. With our easy online ordering system and exceptional customer service, we strive to make the rental process as seamless as possible for our customers. In this blog post, we’ll dive deeper into some common questions and answers from our FAQ page to provide you with a comprehensive guide to renting from B_rented Tents Tables Chairs and More.

1. How do I place a rental order?

At B_rented Tents Tables Chairs and More, we’ve streamlined the rental process for your convenience. Gone are the days of phone calls or emails to place your rental order. With our user-friendly online ordering system, you can browse through our inventory, select the items you need, add them to your cart, and check out directly on our website. Whether it’s day or night, you have the flexibility to place your order whenever it suits you best. And if you prefer to speak with one of our event specialists, you can always reach out to us via phone or text at 860-969-3532 or email us at info@everythingdjs.com.

2. Can I make revisions to my order after it’s been submitted?

Absolutely! We understand that plans can change, which is why we allow revisions to your order up to fourteen (14) business days prior to delivery. Simply reach out to us at 860-969-3532 if you need to make any adjustments. Please note that revisions made less than the (14) business days prior to delivery may be subject to a cancellation fee, so we recommend reaching out to us as soon as possible if you need to make changes.

3. Do you charge delivery fees?

Yes, we have standard delivery/pick-up charges that apply to all orders. However, the exact fees will be outlined in the detailed quote we send you prior to booking. Additionally, orders requiring special delivery arrangements or deliveries outside of our standard business hours may incur additional charges. Rest assured, we strive to be transparent about all fees associated with your order.

4. Do you set up and breakdown the rental products?

Indeed, our dedicated delivery/pick-up teams are here to make your experience hassle-free. We’ll handle the setup and breakdown of several rental products, including tents, bounce houses and concession equipment, as part of our service. Additionally, we offer chair and table setup and breakdown services at an additional cost per item. Just let us know your requirements, and we’ll take care of the rest.

5. Do you have an order minimum?

Yes, our order minimum is $200, excluding delivery/labor charges and sales tax. This ensures that we can continue to provide exceptional service to all our customers while covering our operational costs.

6. When is payment due for my order?

We require all orders to have a valid method of payment on file prior to delivery. It’s important to note that orders will not be released for delivery without a signed contract, deposit paid, and a valid method of payment on file. To streamline the process, balance payment needs to be made in full prior to the arrival of our delivery staff.

7. What is your cancellation policy?

We understand that circumstances can change, which is why we offer flexibility with our cancellation policy. You can cancel your order anytime up to fourteen (14) business days before delivery without incurring any charges and to have a rain check issued. However, cancellations made within the fourteen-day window leading up to delivery may be subject to a restocking fee equivalent to 50% of the item’s price. Cancelling your order on the day of delivery will result in a 100% cancellation fee.

8. What is your standard rental period?

Our standard rental period includes a 24-hour rental duration. If you need to keep the rental products for longer than 24 hours, additional charges will apply. We may also, at our discretion, deliver items prior to the contracted date and time. If you require an earlier set up then the standard time included in your rental contract additional fees may apply for the early setup.

9. What happens if I break or misplace something?

While we don’t charge a standard damage fee on orders, it’s important to note that you will be responsible for any additional charges incurred from broken or missing items. If you notice any missing or damaged items upon delivery, please notify our Customer Service team at 860-969-3532 so we can address the issue promptly.

At B_rented Tents Tables Chairs and More, we’re committed to providing you with top-notch rental services for your events. From our easy online ordering system to our flexible policies and dedicated customer support, we’re here to make your rental experience stress-free and enjoyable. If you have any further questions or need assistance with your rental order, don’t hesitate to reach out to us. We’re always happy to help make your event a success!